Shipping policy
SHIPPING POLICY
Thank you for shopping with Victor Secrets.
ORDER PROCESSING
Orders are processed after payment has been successfully confirmed.
Once your order has been processed and dispatched, you will receive shipping information by email where tracking is available.
DELIVERY TIMES
Delivery times vary depending on the product, destination, shipping method and fulfilment provider.
Estimated delivery times shown at checkout or provided with your order are estimates and may be affected by circumstances outside our control, including carrier delays, customs processing and peak periods.
SHIPPING COSTS
Shipping charges, where applicable, will be displayed at checkout before you complete your purchase.
Where a free-shipping promotion applies, the qualifying conditions will be displayed on our website or at checkout.
MULTIPLE ITEMS
Products may be fulfilled from different locations. If your order contains multiple products, they may occasionally arrive in separate packages and at different times.
TRACKING
Where tracking is available, tracking information will be provided after your order has been dispatched.
CUSTOMS, DUTIES AND TAXES
International orders may be subject to customs duties, import taxes or other charges depending on the destination.
Any charges that are not collected at checkout may be the responsibility of the customer, where permitted by applicable law.
INCORRECT DELIVERY INFORMATION
Customers are responsible for providing complete and accurate delivery information at checkout.
If you notice an error in your delivery address, contact us as soon as possible at VictorSecretshelp@outlook.com. We cannot guarantee that an address can be changed after an order has entered fulfilment.
LOST, DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, you receive the wrong item, or you believe your shipment has been lost, please contact us at VictorSecretshelp@outlook.com with your order number and relevant details.
We will investigate the issue and provide an appropriate solution in accordance with your applicable consumer rights.
CONTACT
For questions regarding shipping or delivery, contact:
Victor Secrets
VictorSecretshelp@outlook.com